Components for solutionsUltimate CRM/Task Manager

If your business works on the on-demand model, taking up custom services orders of various complexity and volume, then Ultimate CRM/Task Manager will relieve you of the 99.9% of the headache of handling the routine.

The solution’s super-powerful and polished mechanism with a web interface appropriate for an unlimited audience will take on a number of automated tasks. It will:

• take customers’ applications
• distribute jobs to performers according to their competences, personal availability and customer preference
• independently route applications with different urgency/importance priorities
• forecast execution time
• set the selling price
  
  
• keep workers’ time and salary records
• automatically issue and send out bill, invoices, certificates of completion
  
  
• maintain background payment control, send warnings and block work when pay is in arrears
  

Users also enjoy extra features such as:

• a problem communication system (errors, shifting deadlines, re-stating tasks and other miscellanea) to streamline the customer-worker interactions, which can be escalated consecutively all the way to the head of the company
• automatic worker ratings to KPI of choice (best, worst etc.)
• automatic feedback collection (ratings of jobs and workers, complaints) and their computation as KPI
• independent price-setting for highly rated specialists: in-demand workers can surcharge the basic rate with the extra income divided between the company and the worker
  
• agreement and project control – applications can be processed in a unified manner for a project
• automatic upgrading and downgrading of workers’ ratings at formal thresholds (hours worked, % of errors, customer evaluation)
• (naturally) reports of any desired complexity for any combination of tracked characteristics over any period of time

Ultimate CRM/Task Manager runs all this and more in the background without any need for human involvement. Lounging “administrators” can take a break from problem-solving and kicking workers around and go find another job.

Ultimate CRM/Task Manager has automated the processes of the B2C block of Ultimate.
There are tens of programmers, all of them full-time, who work without any “administrators,” accountants and other superfluous staff.
​Everybody works at home, so there is no office rent expense, and in their free time.

And for all this the company’s guaranteed quality of product remains on a level high enough to offer unique services to an unlimited audience of clients.

This component can be ordered in a package with other Ultimate solutions.

The Ultimate e-Service solution has been built on a powerful CRM toolset that includes the component here described.